FAQs

SuperBox is an English-language Android TV box for home streaming entertainment. The most recent SuperBox S5 Max runs Android 12 OS and supports Dual Band(2.4G+5G), WiFi 6. It includes a quad-core ARM Cortex-A53 processor, 4GB DDR of RAM, and 64GB eMMC of storage. Simply connecting to your TV and the internet allows you to enjoy the most seamless home theater experience.

Yes, SuperBox is an Android TV box that is completely legal. It is not illegal to see movies, TV series, or sporting events via streaming in the United States. Unless you are downloading, uploading, or streaming content to a big audience, you won’t run into legal issues.

• It has 2GB RAM and 32GB storage.
• Supports 4K Ultra HD resolution.
• Offers a stable connection with dual-band WiFi and Ethernet connectivity.
• Designed with effective heat ventilation technology.

You don't need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.

When you miss dialogue in a quiet scene, or need to step away for a minute, you can use voice commands like rewind and pause to control playback of a movie, song, or TV show.

• Playback commands
  “fast forward”
  “rewind”
  “pause”
  “stop”
  “resume”
  “continue”
  “skip”
  “next”
  “replay”
• Closed captioning commands
  “turn on closed captioning”
  “hide the captions”
  “show captions during replay”
  “turn on captions during mute”
  “what’s my captions setting?”

When watching content on some streaming channels including The Roku Channel, you can also use the advanced playback commands below.

• Move forward a specific amount of time
  “forward 15 minutes”
  “skip 5 minutes”
  “fast forward 3 minutes”
  “go forward 10 minutes”
• Move backward (or rewind) a specific amount of time
  “go back half an hour”
  “rewind 30 minutes”
• Restart video from beginning
  “start over”

With voice search, you can easily find specific movies and TV shows, or your favorite actors and directors. You can also search by genre to browse a broader set of results. Issuing a voice command like those described below delivers you to a list of search results where selecting a title lets you see available viewing options across top channels.

• Find a specific movie or show
  “find Harry Potter and the Goblet of Fire”
  “show me episodes of Silicon Valley”
  “find The NeverEnding Story”
• Search for your favorite actors or directors
  “find all Halle Berry films”
  “search for westerns with Clint Eastwood”
  “show me films directed by Michael Bay” 
• Browse your favorite genres
  “show me comedies”
  “find thriller movies”
  “look for kids TV shows”

Use this text to answer questions in as much detail as possible for your customers.

Yes, both SuperBox TV has the Backup TV apps. Just go to the APP Store and install it to your device.

Yes, the superbox 4k is supported with Ultra HD, allowing for high-detail viewing on 4K TVs.

• Sure, SuperBOX does not have any country-specific restrictions; it simply requires an internet connection.
• You can travel with SuperBOX and use it in hotel rooms because of its lightweight design. SuperBOX makes the ideal travel partner.

Google Assistant is built into the Superbox S5 Max, making it simple to search for entertainment, movies, information, and apps.
Voice Control is available once the SuperBox S5 Max’s remote and box are connected via Bluetooth. To control your TV box, press and hold the “voice” button while speaking the “instructions” below.

1. TV box configuration.

• Speak “Settings” to set up TV box;
• “WiFi” to connect to WiFi;
• “date” to set up time and date;
• “Display” to set up TV screen display;
• “apps” to access app store;
• “OTA” for updating OTA.

2. Install and uninstall applications.

• Speak “download/install/update/upgrade + app name” to download and install the application;
• “delete/uninstall + app name” to uninstall the application.

3. Launch and close applications.

• To launch an application, say its name aloud. For example, 
• “YouTube” will launch the “YouTube” app; 
• “Browser” “Chrome” “open Chrome” to open the Chrome app;
• “Video” to watch movies and TV shows; 
• “TV” to watch TV.

4. Back to Home Screen.

• Speak “Home” on any screen to return to the Home Screen.

5. YouTube searching:

• Open YouTube, press the voice button once to enable the voice search capability, then long-press the voice button and speak to search for anything on YouTube.

6. TV channel searching:

• Speak “channel’s name + in TV” to watch the TV channel;
• “channel’s name” while watching to switch to a certain channel;

7. Movie/TV series searching:

• “movie name + in video” to view a specific movie;
• “TV series name + in video” to view a specific TV series;
• “movie name” in the VOD section to search a movie;
• “director’s name” to search films directed by this director;
• “actor’s name” to search films starring this actor.

Yes, we are an officially authorized seller, so we will able to resolve any problem with your SuperBox.
We are superbox official website, however, we are only responsible for the orders from our site. Because we receive mass messages from our customers daily. We take care of our customers, so we can provide our customers with the best service and exclusive offers.
At the moment, many customers report that they purchase from others, and their boxes have problems that can not be fixed, some of them lost contact with the dealer. Please be aware of who you buy from.

• Material: Made of metal blue shell.
• Capacity: 4GB RAM and 64GB ROM

• Material: Made of original black plastic shell.
• Capacity: 4GB RAM and 34GB ROM

• Yes, you can play games on the Superbox S5 Max.
• The Superbox S5 Max comes with the Android 12 operating system, allowing you to download the most popular games.
• The Mali-G31 MP2 GPU ensures stable gameplay and maintains high image quality.
• You can download games from the Play Store

1. A greatly improved Voice Control system.
2. An increase in RAM to 4 GB and a 64 GB increase in storage capacity.
3. Improved compatibility with WiFi 6.
4. A 1000 Mbps Ethernet port expansion.
5. All new alloy case style.
6. A new interface for the Blue TV, Blue VOD, and Playback applications.

Google Assistant is built into the Superbox S5 Max, making it simple to search for entertainment, movies, information, and apps.
Voice Control is available once the SuperBox S5 Max’s remote and box are connected via Bluetooth. To control your TV box, press and hold the “voice” button while speaking the “instructions” below.

1 TV box configuration.

• Speak “Settings” to set up TV box;
• “WiFi” to connect to WiFi;
• “date” to set up time and date;
• “Display” to set up TV screen display;
• “apps” to access app store;
• “OTA” for updating OTA.

2 Install and uninstall applications.

• Speak “download/install/update/upgrade + app name” to download and install the application;
• “delete/uninstall + app name” to uninstall the application.

3 Launch and close applications.

• To launch an application, say its name aloud. For example, 
• “YouTube” will launch the “YouTube” app; 
• “Browser” “Chrome” “open Chrome” to open the Chrome app;
• “Video” to watch movies and TV shows; 
• “TV” to watch TV.

4 Back to Home Screen.

• Speak “Home” on any screen to return to the Home Screen.

5 YouTube searching:

• Open YouTube, press the voice button once to enable the voice search capability, then long-press the voice button and speak to search for anything on YouTube.

6 TV channel searching:

• Speak “channel’s name + in TV” to watch the TV channel;
• “channel’s name” while watching to switch to a certain channel;

7 Movie/TV series searching:

• “movie name + in video” to view a specific movie;
• “TV series name + in video” to view a specific TV series;
• “movie name” in the VOD section to search a movie;
• “director’s name” to search films directed by this director;
• “actor’s name” to search films starring this actor.

For Token 1004, the tech suggest that you have to restart your network.

To open Google Assistant on Superbox S5 Max:
First, connect the remote control to Superbox S5 Max.
Then, say “Google Assistant” while holding down the button with the microphone icon.
Three choices will be visible to you:

1. First, sign in with your Google account. You may log in if you have a Google account.
2. Option two: Proceed without logging in with a Google account. Select the second option if you don’t want to log in or if you don’t have a Google account.
3. The third choice is to skip.

Finally, to check that you have successfully linked Google Assistant, press and hold the microphone icon button while saying “Google Assistant” again.
If you hear Google Assistant speak to you, you have successfully launched and used the virtual assistant on the Superbox S5 Max.
If you still see the page with the three options above, select the second or third option to start using Google Assistant as soon as possible.

You may use the SuperBox remote to operate your TV, so you won’t need two remotes when watching. At the top of the SuperBox remote, there are four buttons that have been marked in white, which you may use to operate your television.

1. Hold the white power button in the highlighted area until it begins to blink, then hold it until the red light stays on.
2. Aim your TV remote at the SuperBox remote and press the function button on the TV remote that you want to configure (such as the power button).
3. Press the same button on the SuperBox remote (press the power button while holding the power button on the TV remote), and the red light should flash three times and remain highlighted if the function has been copied.
4. Simply repeat the process to program other buttons (often two volumes up, down, and another random button).
5. If programming fails, the red indication light will blink five times, and you will need to start it again.
6. When you’ve finished programming, simply press any buttons outside the white line to exit the programming mode; the indicator light should turn off.

You may reboot your SuperBOX and router. Then try to forget the network and then connect again to your Wifi network.

Once you have finished adding items to your cart, click the "check out" button on the shopping bag page, and we will guide you through the checkout process.

We currently accept PayPal. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be shipped. Suppose the billing or shipping information is incorrect or incomplete. In that case, we will contact you to confirm them before your order is shipped.

We haven't opened the payment gateway for a credit card yet. Paypal is the securest payment method for customers with buyer protection so far.

However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up. Guide Here

When you add the product to your cart, move the cursor to the cart icon on the upper right, and click it or click “VIEW CART”. Then you can enter your coupon code and click “Apply coupon”. Confirm the “Cart totals” and “Proceed to checkout”.

After you place the order and complete the payment, it takes about 3-7 business days. After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California to you, and it normally takes 3-5 business days for them to arrive.

Our site uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

The Superbox TV warranty lasts one year. If you have any issues with your SuperBox Android TV box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.